Shipping
Shipping costs are €9.90 per order within the entire European Union, to the United Kingdom (UK), and to Norway – with no minimum order value (Incoterms CPT). We ship from our warehouse in Eschborn (Frankfurt/Main), Germany. For shipments to Norway and the United Kingdom (UK) with an order value above €1,000, an export declaration is required. A handling fee of €45 will be charged for issuing this document. This fee does not apply to orders below €1000. Please note: As Norway and the United Kingdom are not part of the EU, additional import duties or taxes may apply upon import. This shop exclusively serves business customers, which is why all prices shown exclude VAT.
Returns
We place great importance on the quality and reliability of the products we offer to our business customers. Therefore, we generally do not accept returns for non-defective items. However, if you receive a product that is damaged or not functioning as expected, please contact us immediately at service@hioki.eu.
(Please do not use this email address for technical product inquiries.)
Lost Shipments / Transport Damage
Our goods are shipped according to Incoterms CPT. If one of our packages or an entire shipment has not reached you, please report this to your transport insurance provider.
If you are not insured yourself, you may instruct us to investigate the whereabouts of the shipment and, if necessary, file a damage report with the assigned freight carrier on your behalf. For this, please contact our logistics team at logistics@hioki.eu.